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Episode 11
October 01, 2019

11 The Future of Delivery and the Restaurant Experience

On this special edition of Fast Casual Insider, Jerry heads to the floor of the 100th annual National Restaurant Association Show in Chicago to talk with Geoff Alexander and Paul Damico. Geoff is the president of Wow Bao, a Chicago chain specializing in steamed bao. Paul is the CEO of Naf Naf Grill, another Chicago-based chain specializing in Middle Eastern food.

Geoff, Paul and Jerry discuss the rise of third-party delivery and how this has affected their restaurants. They further discuss how delivery is changing their growth strategy and leading them to try innovative new restaurant concepts as their concepts expand.
Listen to the previous episodes