Research Insight: Workforce Technology Report
For hiring managers, the process of reviewing applications, conducting interviews, and onboarding new hires consumes valuable time that could otherwise be spent running the restaurant, mentoring current employees and delivering exceptional customer service.
New technologies are proving to be a vital piece of the workforce management puzzle, helping to reduce the time managers spend on recruitment and retention while simplifying the application and hiring process.
The National Restaurant Association, in partnership with Paradox, conducted interviews with industry leaders from 16 restaurant companies to explore how technology can be leveraged to address workforce challenges and enhance restaurant performance. Discussions center on key insights and lessons learned from integrating innovative technologies for recruitment, employee development, and engagement.
Learn how:
- Technology is reshaping restaurant recruitment reducing hiring times, streamlining applicant management, and freeing managers to focus on operations and employee engagement.
- The labor market is stabilizing but retention remains a priority – Structured onboarding, employee engagement, and leadership training are key strategies in fostering workplace stability.
- Employee experience drives retention – Clear job expectations, mentorship, and career growth opportunities can result in higher employee retention.
- Data-driven decision-making is gaining momentum – More companies are leveraging AI and analytics to optimize scheduling, predict turnover risks, and identify high-potential managers.
- Communication and engagement tools are evolving – Beyond recruitment, operators are implementing digital platforms, engagement surveys, and real-time feedback tools to enhance transparency, employee satisfaction, and workplace culture.
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