July 11, 2022

2022 DEI Survey Report

There’s a big gap between how hospitality enterprises view their diversity and inclusion policies and how their employees actually experience them.

This new diversity, equity, and inclusion (DEI) report measures the awareness and perceived effectiveness of DEI practices among employers and employees in the restaurant industry.

Conducted through a collaboration of the Multicultural Foodservice & Hospitality Alliance (MFHA), the National Restaurant Association, the National Restaurant Association Educational Foundation, and Cornell University Nolan School of Hotel Administration, this landmark research measures the DEI environment in the hospitality industry to understand the impact of DEI strategies on foodservice workers’ job satisfaction. 
Key Findings:

  • When restaurant employees leave the industry, many do not return. Respect and a culture of belonging influence job satisfaction and intent to stay in the industry.
  • 92% of enterprises report having dedicated DEI initiatives, however employees’ awareness of those policies is very limited.
  • While 73% of enterprises believe that a diverse workforce improves a company’s innovation, 54% of enterprises don’t believe the money spent on diversity programs has a noticeable impact. 
  • Only 30% of current employees (and 14% of former employees) believe the diversity programs at their restaurants have a positive impact on the workplace.   

This report reinforces the critical importance of effective DEI policies in driving employee engagement and retention in the restaurant industry. 

2022 DEI Survey Report 



ELEVATE - A Menu for Change

The ELEVATE framework includes topics such as fostering stakeholder communication, conveying value to employees, providing resources for building successful training practices, and measuring success. ELEVATE provides the restaurant industry with an actionable framework on which to build successful programs and meaningful change in DEI policy, change that achieves a true culture of inclusion, equity and opportunity that employees crave.

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