The ROI of an Operational Excellence Program

In today’s competitive market, delivering a standout customer experience is critical, but it hinges on strong operational practices. However, many organizations either underutilize their Operational Excellence programs or miss the core drivers that impact guest satisfaction, leading to unclear insights and ineffective actions.

Join Steritech’s Hannah Herrera and Joe Papiro from Popeyes Louisiana Kitchen in this webinar as they discuss how to develop a successful Operational Excellence program that not only enhances guest satisfaction but also delivers measurable ROI.

Learning objectives:

• Understand what defines a successful Operational Excellence program
• Avoid common risks when building your program
• Compare internal vs. third-party Operational Excellence solutions
• Gain insights from a leading brand’s Operational Excellence journey 
• Leverage Operational Excellence program data to drive measurable change