High Tech, High Touch

During the Restaurant Technology Campaign, the National Restaurant Association examines technology in three critical areas: enhancing the customer experience, achieving operational excellence and promoting cybersecurity and compliance. 

Restaurant industry technology advances we explore include:

  • Implementing tech to engage and entertain customers 
  • Loyalty program tech including gamification 
  • Automating the recruitment process and exploring robotics 
  • Automating inventory management to lower costs, reduce waste 
  • Determining what to ask third-party vendors about their data security 
  • Training your front line on how to help secure your data 

Technology is rapidly changing the way restaurants operate on site, online, in corporate HQs and throughout the supply chain. Restaurants of every size and style are adopting apps, software, robotics and artificial intelligence to take on the tasks that take up time, freeing teams to focus on their core purpose: delivering a great hospitality experience. 

The Association’s tech series covers the practical applications of technology in restaurants, from tech that makes patronizing your restaurant convenient and engaging for customers to back-office tech that ensures your operation is running efficiently and securely.  

Hospitality will always be the foundation of our industry. The right technology integrations can help us enhance the customer experience, improve operations, and manage risks. 

Enhancing the Customer Experience

Achieving Operational Excellence

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