April 19, 2019

National Restaurant Association Introduces Unconscious Bias Training Suite

Chicago, IL — Today, the National Restaurant Association, in collaboration with the Multicultural Foodservice & Hospitality Alliance (MFHA), introduced a new ServSafe Workplace online training module, “Understanding Unconscious Bias in Restaurants.” The curriculum uses industry-specific scenarios to educate employees and managers about unconscious bias.

“The restaurant industry is as diverse as the communities we serve,” said Sherman L. Brown, Executive Vice President, Training & Certification, National Restaurant Association. “Increasing awareness of unconscious bias and its effects, and equipping our people with the tools they need to manage bias, is essential to the success of our industry.”

Understanding Unconscious Bias in Restaurants aims to heighten awareness of unconscious bias, which in turn helps employees and managers promote a culture of respect with guests and one another. Topics in the 30-minute employee program include:

  • Defining unconscious bias and the many forms it can take.
  • Understanding the impact that bias can have on interactions with guests and fellow employees.
  • Understanding how to conduct oneself with fairness and a greater awareness of others’ perspectives.

The manager training includes an additional 30 minutes of information on:

  • Proactively and reactively managing situations in which bias occurs.
  • Managing employee interactions to promote a fair, respectful, and inclusive workplace.
  • Learning how to deal with difficult situations to minimize impact on the business.

In addition to the online training content, managers can access a variety of complimentary resources, including breakroom posters, videos, and a discussion guide to help them continue training through pre-shift lessons.

“Bias can impact all aspects of American business,” said Gerry A. Fernandez, MFHA President & Founder. “Successful leaders in the industry are ready to learn what bias is, how it works, and how unconscious bias ties into recruiting, leadership development, and customer service.”

Understanding Unconscious Bias in Restaurants offers multiple solutions for businesses, including versions for managers and employees, English or Spanish, volume pricing, and bundling with other programs in the ServSafe Workplace suite. To learn more, visit www.ServSafe.com/ServSafe-Workplace.

About the National Restaurant Association

Founded in 1919, the National Restaurant Association is the leading business association for the restaurant industry, which comprises more than one million restaurant and foodservice outlets and a workforce of 15.3 million employees. It represents the industry in Washington, D.C., and in partnership with 52 state associations, advocates on the industry’s behalf in states and locations across the nation. The Association manages the leading food safety training and certification program (ServSafe); a unique career-building high school program (the NRAEF's ProStart); and sponsor the industry's largest annual trade show (National Restaurant Association Show May 16-19, 2020, in Chicago). For more information, visit the Show on social at Twitter, Facebook and Instagram.

About Winsight LLC

Winsight LLC is a business-to-business information, event and market intelligence company serving the restaurant and noncommercial foodservice, convenience and petroleum retailing and grocery industries. Winsight provides research and analytics, branding solutions, face-to-face opportunities, lead generation initiatives, and content marketing services through products including subscription data products, reports, research tools, research programs, fully custom studies, conferences, custom marketing services, meetings, print, digital trade media and tradeshows, including the National Restaurant Association Show. Winsight LLC is a portfolio company of Pamlico Capital.