Human Resources & Risk and Safety

Network with restaurant human resources and risk and safety professionals.

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What is the Human Resources & Risk and Safety Executive Study Group?

We are the power behind the plate, the quiet forces behind our businesses' success: restaurant human resources officers who attract and develop talent needed to grow profitability, and risk and safety officers who safeguard our companies from stubborn and emerging threats. We come from some of the nation's most prominent restaurant companies -- colleagues who face the same challenges and are looking to share on-target, specialized experiences.

Whether you need new training tactics or information about employee benefits, regulations, smarter coverage or risk reduction, this group is your window into what fellow restaurant industry leaders are doing and which strategies work best.

Do members of the group engage outside of the meetings?

Yes. We offer webinars and year-round learning opportunities. You can also join our email discussion groups (Listservs) to ask colleagues questions, share news, and contribute to discussions on issues in the HR and risk and safety fields. To be eligible, you must work full-time in the field of human resources or risk and safety for a company that is a member of the National Restaurant Association. Learn more about the Listserv.

Operator Pricing

Early-Bird Rate (through Dec. 28, 2019)
Member*: $299
Non-member: $599

Regular Rate (starting Dec. 29, 2019)
Member: $399
Non-member: $699

*Sending your team? Contact us at membership@restaurant.org to add their names and email addresses to your company's roster to ensure they receive the member rate.

Agenda

Wednesday, February 12
Noon – 1 p.m. Lunch & Sponsor Introductions
 
1 p.m. – 1:30 p.m. Welcome & Introductions
Speakers:
Mick Miklos, Program Director, Member Engagement, National Restaurant Association
Jen McGonigle, Director, People & Talent Development, PJW Restaurant Group & Human Resources & Risk and Safety Steering Committee Chair  
 
1:30 p.m. – 2:30 p.m. Restaurant Industry Outlook & Implications on Talent Sourcing & Retention        
Speaker: Hudson Riehle, Senior Vice President, Research & Knowledge, National Restaurant Association
 
2:30 p.m. – 3:30 p.m. Panel Discussion: What Happens to Safety, Risk & Talent in Periods of Low Unemployment
Moderator: Sara Anderson Bray, Director, Workforce Development, National Restaurant Association 
Panelists:
LaQuenna Johnson, Regional Leader – Crew Relations, Raising Canes
 
3:30 p.m. – 4 p.m. Networking Break 
 
4 p.m. – 5 p.m. Keynote Presentation: Rock the Employee Experience
Speaker: Mike Bensi, Founder & President,  Bensi & Company
Discover impactful - yet simple - ways to help your company better attract and grow talent. 
 
5:30 p.m. Opening Reception 
Thursday, February 13
7 a.m. – 8 a.m. Breakfast
 
8 a.m. – 9 a.m. Igniting a Team of Top Performers
Speaker: TJ Schier, President, SMART Restaurant Group 
Schier will share where to best spend recruiting resources to attract the ideal candidates with minimal investment; Explore effective training techniques that cost very little yet resonate with this generation of employee and how to gain incentive ideas to motivate the team to improve service, build sales and raise profits. 
 
9 a.m. – 10:30 a.m. Workforce Development Solutions 
 
9 a.m. –  9:20 a.m. Susan Crystal-Mansour, National Restaurant Association Educational Foundation
Mansour will share employer readiness for populations transitioning into the workforce.
 
9:20 a.m. - 10:30 a.m. Sara Anderson Bray, Director, Workforce Development, National Restaurant Association
Anderson Bray will share workforce solutions to attract and retain the workforce and how it impacts business performance.
 
10:30 a.m. – 11 a.m. Networking Break
 
11 a.m. – 11:45 a.m. Business Meeting 
(Closed Session – Operators Only)
Speaker: Mick Miklos, Program Director, Member Engagement, National Restaurant Association
 
11:45 – 12:45 p.m. Lunch 
 
 
Human Resources Breakout Sessions
 
1 p.m. – 2 p.m. Restaurant Industry Legislative Update for 2020 & Beyond
Speakers:
Michael Whatley, Vice President, State & Local Affairs, National Restaurant Association
Angelo Amador, Senior Vice President, Legal Advocacy, National Restaurant Association
 
2 p.m. – 3 p.m. Benefits Panel – How to Provide More & Cost Less
Moderator: 
Jen McGonigle, Director, People & Talent Development, PJW Restaurant Group
Panelists:
Mark Senior, Senior Vice President, Marsh & McClennan Agency 
Clinton Wolf, Senior Vice President, National Restaurant Association               
Aaron Frazier, Director, Healthcare Policy, National Restaurant Association
Experts from the healthcare & medical arena will share proven programs & resources that can boost a benefits package by lowering costs or cost nothing to you as an employer.
 
3 p.m. – 3:30 p.m. Networking Break
 
3:30 – 4 p.m. Workforce Solutions: Employment Placement for Individuals with Intellectual Disabilities                                                 
Speaker: Stephane Leblois, Senior Manager, Workforce Development, The Arc
 
4 p.m. – 5 p.m. Apprentice Accelerator Meeting 
Speaker: John Shortt, Director, Program Development, National Restaurant Association
 
5 p.m. – 5:30 p.m. Group Discussion: Employee Retention Ideas 
Jen McGonigle & Elisa Munoz will facilitate & capture ideas from audience members.
 
5:30 p.m. – 5:45 p.m. Closing Remarks & Adjourn
 
 
Risk & Safety Breakout Sessions
 
1 p.m. – 2 p.m. Creating a Culture of Safety 
Speaker: Kurt Leisure, Vice President, Risk Services & Asset Protection, The Cheesecake Factory, Inc. 
 
2 p.m. – 3 p.m. Panel: Creating a Culture of Safety
Moderator: Kurt Leisure, Vice President, Risk Services & Asset Protection, The Cheesecake Factory, Inc.
Panelists:
Gary Lindsay, Partner, Hotchkiss Insurance Agency
Brian Wilbanks, Company Safety Leader, Chuck E Cheeses
This panel will share how you can make safe culture a priority through insights, ideas and implementation.
 
3 p.m. – 3:30 p.m. Networking Break
 
3:30 p.m. – 4:30 p.m. Recovering Theft Loss
Speakers:
Lohra Miller, CEO, Turning Point Justice
Jenifer Arapo, Director, Operations, Turning Point Justice
 
4:30 p.m. – 5:30 pm Interviewing & Interrogation Techniques
Speaker: David Thompson, Vice President, Operations, Wicklander-Zulawski & Associates, Inc. 
 
5:30 p.m. – 5:45 p.m. Closing Remarks & Adjourn
 
Friday, February 14
6 a.m. – 6:45 a.m. AM Walk/Run
Start your morning with an optional walk/run.
 
7 a.m. – 8 a.m. Breakfast
 
8 a.m. – 9 a.m. Workplace Violence - The 2020 Realities of our Work Environment
Speaker: Adam Fiss, Shareholder & Co-Chair, Workplace Violence Prevention  Practice Group, Littler Mendelson P.C.
 
9 a.m. – 10 a.m. Panel Discussion: Realities of Work Environments in 2020
Background Checks, Social Media
Katrina Grider, Of Counsel, Ogletree Deakins
Behavioral Health Issues in the Restaurant Industry
Aaron Frazier, Director, Healthcare Policy, National Restaurant Association  
Adam Fiss, Shareholder & Co-Chair, Workplace Violence Prevention  Practice Group, Littler Mendelson P.C.
Jeff Murray, Protective Security Advisor, U.S. Department of Homeland Security  
 
10 a.m. – 10:30 a.m. Networking Break
 
10:30 a.m. – 11:30 a.m. Emotional Intelligence – The Rocket Fuel for Peak Performance & Profitability
Speaker: Dr. Lisa Walker
 
11:30 a.m. – Noon Closing Remarks

Air Travel

We are pleased to partner with United Airlines for air travel to Dallas (airport code: DFW | Travel dates: 2/9-2/17).
 
  • MileagePlus members earn Premier Qualifying Dollars and miles for their travel.
You may also call United Meeting Reservation Desk at 800.426.1122
 
  • Monday – Friday 8:00 a.m. – 10:00 p.m. Eastern Time
  • Saturday – Sunday 8:00 a.m. – 6:00 p.m. Eastern Time
Booking fees are waived for Meeting reservations. International customers may contact their local United Reservation Desk.

Hotel

Hilton Dallas/Rockwall Lakefront
 
Hilton Dallas/Rockwall Lakefront
 
Registration for this event does not guarantee you a room reservation; you are still required to make your own reservation via the link in your registration confirmation email. Please register for the conference before you make your room reservation.
 
Deadline to book your room: Tuesday, January 21, 2020
 
Room Rate: $179/night + tax

 

Sponsors

Sponsorship opportunities are now available. If you are a product or service provider, you are welcome to attend the conference as a sponsor. For available sponsorship opportunities, please contact alliedmembership@restaurant.org.

Catch us in action

Contact us

For questions regarding the Human Resources & Risk and Safety Executive Study Group, contact Mick Miklos, program director, member engagement.