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National Restaurant Association - Digital ordering

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Events & Groups


Digital ordering

To a consumer, the ability to order from their computer or smartphone is a must-have. But  for restaurants, enabling that feature is a complicated process that involves infrastructure and logistical planning, training and strategic thinking. Get tips on consumer expectations for off-premise dining; structuring your menu for digital orders; using beacons for geolocation; POS integration; and staff training.

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Noah Glass
Founder and CEO
Noah Glass is the Founder & CEO of Olo (www.olo.com), the leading provider of digital ordering capabilities for the restaurant industry. Glass began working in the foodservice industry more than seventeen years ago, serving as a cashier, server, bartender, and delivery driver before founding Olo in 2005. Dubbed “Fandango for Food” by New York Magazine, Olo’s clients include more than 150 restaurant brands including Five Guys Burgers & Fries, Baskin-Robbins, Cold Stone Creamery, Noodles & Company, and Wingstop, among others. Olo helps operators maximize revenue per square foot by delivering a faster, more accurate and personal service experience to over 9 million customers on its platform and counting. Glass is an industry visionary and pioneer in mobile ordering, whose accomplishments have been recognized by Businessweek and Business Insider, and thought leadership featured by “ABC World News,” Advertising Age, “The Big Idea with Donny Deutsch,” Bloomberg TV, CNN, Entrepreneur, “Good Morning America,” Inc., The New York Times, USA Today, The Wall Street Journal, and more.

Sarah Owen
Executive Director of Mobile & Retail Payment Strategy
Heartland Payment Systems

As Heartland’s Executive Director of Mobile & Retail Payments Strategy, Sarah Owen is responsible for the strategic direction and execution of Heartland Marketing Solutions strategy. Ms. Owen brings over 15 years of payments, mobile applications, product development and loyalty marketing experience to this role.

Hudson Riehle
Senior VP, Research and Knowledge
National Restaurant Association

As senior vice president of the National Restaurant Association’s Research and Knowledge Group, Hudson Riehle directs consumer, economic, market, human resources, tourism and operations research. He also oversees the NRA’s Knowledge Center, which provides information services to restaurant operators and researchers. Frequently cited in major national and international newspapers, he has appeared on major national TV broadcasts and has authored a variety of articles. Riehle serves as an information source and spokesperson for the restaurant and hospitality industry.


Anna Tauzin
Senior Marketing Manager, Innovation and Entrepreneurial Services
National Restaurant Association
In her role, Anna serves to connect restaurant operator members of the National Restaurant Association with new technology and marketing concepts. This includes directing the Association’s new innovation outreach programs and building relationships with Silicon Valley and startup companies, venture capitalists, and curious restaurateurs. She is working to build new events and connection points between these somewhat disparate groups. Do not be surprised if she emails you in the future about pitch sessions, demo days, information-sharing salons, and the Restaurant Innovation Summit.

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