|
|
|
To Market, To Market: Retail Sales of Your House Specialty
Restaurants USA, February 1997
Got a house specialty you're thinking about taking to the market? Here are five questions to aask yourself before trying to bottle and sell your salsa or muffin mix.
By Paul Moomaw
You have a signature item — perhaps a pasta sauce, a homemade jam or a salad dressing — that is out of this world. Customers rave about the item and beg you to let them take some home — or to at least give them the recipe. Naturally, you've wondered, "Could I bottle this, sell it in grocery stores, make millions and monitor the sales from my new home in Tahiti?"
It's possible — if you're one of the skillful, hardworking few who manage to grab a nice slice of the competitive $30 billion specialty-food market. Here are five questions to ask yourself before plunging into a business that's a world away from a restaurant kitchen.
Am I willing to be a tireless marketer?
Every year, dozens of great-tasting gourmet products are introduced in every category-baking mixes, cooking sauces, salsas, dressings, flavored coffees, cookies and chocolates, for instance. Those new products compete for space in gourmet stores, in mail-order catalogs and increasingly, on grocery-store shelves.
A great-tasting product does not guarantee success. "The main thing is the marketing angle," says Shermain Hardesty, who helps people launch products as principal of the Food Marketing and Economics Group in Davis, California. "There's a lot of competition, and you must differentiate your product in terms of packaging and flavoring or some other meaningful feature to consumers."
It's difficult to even make your product available beyond your restaurant. Grocery stores require "slotting fees" to place your product on the shelves. Some mail-order catalogs demand exclusive distribution rights to your product. Even small gourmet shops may require a specific level of marketing support from you in exchange for carrying your product: They may demand discounting or frequent product demonstrations, for instance.
You can start selling your product through mom-and-pop groceries and local gift shops, but to hit the big time, you'll need wider distribution. That means wowing a food broker or distributor who can get your product into dozens of outlets at once — in exchange for a piece of the action, of course.
The restaurateurs who are most likely to succeed with a specialty-food product are those who display endless enthusiasm, craft a focused image for the product from the start, and are willing to load up the trunk of the car with samples early in the morning and drive to far-flung gourmet shops for tastings.
Of course, if you merely wish to package a product and sell it at your restaurant's cash register, your marketing efforts can be modest–perhaps as simple as printing some hand-stick labels to put on jars of the product. You won't earn enough to get the house in Tahiti, but it might be a nice check-builder that puts the name of your restaurant into refrigerators throughout town.
Am I willing to deal with 1,000 new details and a new set of regulators?
You're already acquainted with the health inspector. Now get to know the folks at the Food and Drug Administration (which regulates packaged foods), the U.S. Department of Agriculture (if your product contains meat), the alcohol control board (if it's more than one-half percent alcohol) and your state food-and-drug regulating body.
How can you learn the details of complying with the rules of these agencies? The smoothest way is to hire a food technologist as a consultant — you'll probably need one anyway to help formulate your product so that it is shelf-stable and properly preserved.
Another source of expertise is copackers. If you're ready to move production away from your own kitchen, you can employ a copacker to produce and package your product in an approved facility using your recipe. "I recommend copackers for people starting out," says Hardesty. "It'll cost more on a per-unit basis, but it helps minimize capital outlays" on equipment. In addition, you'll benefit from the experience of a company that packages food full-time and can help you with recipe formulation, regulations and labeling connections.
Some copackers are willing to produce tiny batches — even just a few dozen — while others have large minimums. Seek one with experience in your product category and with a company "personality" that suits your product.
Other important details regard the product's labeling, including a nutrient analysis for the "Nutrition Facts" section. Nutrition labeling isn't required on small-time products with modest sales, but many gourmet customers have come to expect it. To get shelf space in a grocery store, you'll also need to obtain bar coding. Call the Uniform Code Council at (513) 435-3870 — and be prepared to spend at least $300 to register.
Do I have an extra $100,000 lying around?
Needless to say, no cash flow springs from a product that's in development. In fact, it gobbles up cash. "It all costs money," says Hardesty of the fancy packaging, the nutrient analysis, warehousing fees, inspection, bar coding, payments to brokers, shipping charges and office expenses.
Even if you're certain you have a recipe for the next Grey Poupon, it will take — at the very least — two years to get the product to market. And getting the product to market doesn't ensure a profit. You'll need to undertake credit checks on distributors and retailers — and brace yourself for slow payment. "You might have $200,000 in sales and not have that much in cash flow," says San Francisco restaurateur Norine Ferrante, who is testing the waters for a product launch of gourmet cookies. "Not enough capital, and you risk failure."
Am I willing to keep my day job?
You can't quit your restaurant and immediately start selling your gourmet food, say the experts.
Surprisingly, many restaurateurs are looking to do just that, says Hardesty, who regularly teaches a course entitled "Getting Started in the Specialty Food Business." About one-third of her students are restaurateurs. "They're often burned out on the restaurant business," she says. "They have a product they've come up with, and they'd like to produce it and get out of the restaurant business." Unless you have a huge stash of capital, it's virtually impossible to switch gears so quickly.
Another reason you might not want to quit the restaurant: You need the kitchen. In most states, the letter of the law does not allow you to cook and bottle a packaged food from a home kitchen. An inspected restaurant kitchen is generally fine.
Do I absolutely love my product and the food business?
While producing a specialty product is very much a business of details and deep pockets, undying enthusiasm and perseverance are keys to riding out the long hours and tribulations. Your product will need a story, and you need to be prepared to enjoy telling that story thousands of times a year to customers, food brokers, the press and food-show attendees.
Because restaurant veterans are familiar with 70-hour workweeks, they are great candidates for the specialty-food trade. They understand that a great product must be married with hard work to achieve success. In addition, the overlap of the businesses can represent a huge cost savings in introducing a gourmet product — for instance, by using the restaurant kitchen in early-morning hours to produce batches of food, rather than having to lease a facility.
In addition, your good name in the community can be a key selling point for a product launch. And in turn, a successful packaged product can bring fame (and customers) to your restaurant. "As many negatives as there are," says Ferrante, "if you have a dream or a concept, go for it."
Case Study 1: Mother and daughter to sell cookies... in a couple of years
"My mom is the baker in the family," says Norine Ferrante, co-owner of Gira Polli restaurants in San Francisco and Mill Valley, California. Although it's the rotisserie chicken that has brought customers to Gira Polli since 1988, it's the five varieties od gourmet cookies baked fresh in the restaurant kitchen that may change the family business plan.
It's a matter of supply and demand. Customers keep demanding cookies faster than Ferrante's mother, Kay Bruno, can supply them. "She makes hundreds and hundreds a week," says Ferrante, "but we literally cannot keep them in stock."
Customers order extras to take home (eight to a bag for $3.50), nearby coffeehouses want to sell them, and Ferrante is certain the rich Sicilian biscotti would be a hit in gourmet and grocery stores. Her mother, a native of Sicily who is now in her 70s, makes each cookie herself with loving care, but the mother and daughter have hatched a plan to lease a bakery facility and begin production on a larger scale. "It's more than having a cookie recipe," she says. "There are labor issues, human-resource issues, licensing." She is especially mindful of the need to deliver in large quantities: "If the orders come in and you can't deliver, your name is mud."
The plans have been well over a year in the making. Ferrante has carefully studied the packaging and image of similar offerings at the Fancy Food show. "These food shows are wonderful," says Ferrante. "People come from all over the U.S. and buy. It's just as easy to send a case of cookies to Denver as it is to L.A."
Ferrante estimates that distribution of the cookies is still more than a year away. She refuses to speed up the business plan-she doesn't want to make a costly business error in haste. |
Case Study 2: "Buffalo Vic" trades toque for grocery distribution
Victor Nappe was once a New York actor; then he was a New Jersey restaurateur. Now he's found a calling that draws on both talents: He's product developer and enthusiastic pitchman for a line of buffalo-meat products that have been in grocery stores since last November.
His premier product is Buffalo Vic's Buffalo Dog, a preservative-free hot dog made of buffalo meat, which Nappe touts as lower in fat than beef. Next out of the chute are buffalogna (buffalo-meat bologna) and an all-natural sausage. He sells the products to restaurateurs and grocers.
Unlike most restaurateurs turned specialty-food producers, Napp didn't develop his product in his restaurant kitchen. Instead, he saw potential in the idea of a buffalo hot dog–and then made the product happen. After months of expensive experimentation in a meat plant in Pennsylvania, Nappe and Eliot Herman, a sausage manufacturer, found a formula for getting the hot dog product to bind naturally. Once Nappe knew he had a product to run with, he hightailed it out of his daily restaurant obligations by auctioning off his restaurant.
Now he's a full-time buffalo promoter. You're likely to find Nappe passing out samples of Buffalo Vic's Buffalo Dog in a restaurant or grocery store anywhere in the country or drumming up interest among TV producers for a segment about buffalo meat. "I've become the Frank Perdue of buffalo," he says.
Ironically, Nappe's success with packaged food may be leading him back toward restaurant operations. He's developing a Buffalo Vic's restaurant franchise concept, which he describes as a "healthy steakhouse" — serving buffalo, of course. |
Where to Look Before You Leap
From Kitchen to Market: Selling Your Gourmet Food Specialty, a 1992 book by Stephen F. Hall (Upstart Publishing), is a starting place for learning the business side of the specialty-food industry. Written as a conversational textbook, it focuses on the marketing side of the business and includes dozens of resources and phone numbers. It does not focus on recipe development and technical specifications.
The largest trade association for the gourmet-food industry is the National Association of Specialty Food Trade (NASFT). Members include manufacturers, importers, distributors and food brokers. The association publishes Showcase magazine, conducts seminars and sponsors the two annual Fancy Food shows. Call NASFT at (212) 482-6440, or write: NASFT, 27th Floor, 120 Wall Street, New York, NY 10005.
Twice a year the specialty-food trade gathers at the Fancy Food Show — in the East in summer and in the West in winter. The shows offer a great snapshot of the gourmet-food industry, the latest in product offerings and packaging, and a chance to meet food brokers, distributors and grocers. There are educational seminars as well. |
What's Hot, What's Not in Specialty Foods
"Biscotti is basically dead, and salsas have become mainstream," says Sherman Hardesty, who monitors trends as principal of the Food Marketing and Economics Group in Davis, California. Biscotti and salsa may have been the latest product categories to approach the saturation point in the ever-trendy specialty-food industry. It's not that biscotti and salsa products aren't selling, it's just that most distributors don't need to add new products in those categories. They'd prefer the next big "thing."
Still-shining categories at gourmet-food markets and specialty shops are flavored oils and convenience-oriented cooking sauces–including barbecue sauces–that allow time-pressed home gourmets to add instant excitement to grilled items or pasta dishes.
Organics are hitting pay dirt in the gourmet world. At last year's Fancy Food show in San Francisco, even some mature product lines–including tortilla chips and biscotti–had new life breathed into them with organic-line extensions. Nonfat and low-fat items also remain popular.
On the beverage front, the coffee craze continues to give way to tea mania. There seems to be no end to the flavors–berries, herbs and roots–that can be combined with tea and packaged lushly. |
Back to top
National Restaurant Association © Copyright. All rights reserved.
Reprint with permission only.
Paul Moomaw is a business writer in Austin, Texas
|